Monaco Solicitors - privacy policy

Privacy Policy

The (“Website”) is operated by Monaco Solicitors (“we” “us” “our”).

This privacy policy (the “Privacy Policy”) explains our approach to dealing with any personal data that you, as a user of the Website (“you” “your”), might supply to us (or that might be collected from you via our call centre) (“Information”) when you use the Website. The Information shall be used in accordance with the permissions granted by you and in accordance with the Data Protection Act 1998 (the “Act”).

We will use reasonable endeavours to ensure that any changes we make to this Privacy Policy in the future will be posted on the Website and, where we have collected the relevant Information, notified to you by email. Please check this page frequently to see any updates or changes to our Privacy Policy.
Last update: [August 2017]

Data controller

The data controller for the purposes of the Act is Monaco Solicitors and can be contacted at:

Monaco Solicitors

E-mail: [email protected]

Telephone: 02077175259

Information we hold about you

We may hold the following Information about you either because you have visited our webpage or provided it to us:

full name
address and post code
telephone number
e-mail address
payment information (e.g. credit card number and billing address)
details on your use of the Website (e.g. which pages you visit, how you reached the page and how long you spend on each page)
information provided by you in your communications with us
information provided by you in our surveys

We may also collect certain Information about the device you are using to access the Website including:

IP address
browser type
operating system
referring website
MAC address
device manufacturer and model
device UDID/Android ID number
device IMEI number.

How your information is used

The Information we hold about you may be used in the following ways:

to process your order for our service(s)
to process refunds for services you have ordered
to respond to your queries
to improve the content on our Website
to customise the content and/or layout of our Website pages to suit your needs
for marketing purposes
to comply with our advertisers requirements by displaying their adverts to targeted groups
to verify or enforce compliance with our Website policies and applicable law
to protect against misuse or unauthorised use of our Website
to disclose to third parties as described below.


We may from time to time use your Information to send our marketing communications to you by email. If you do not want to receive an email from us in the future, please let us know by sending us an email to the above address, calling us at the above telephone number or writing to us at the above address.

When contacting us to opt out of any marketing communication, please ensure that you provide us with accurate details of your name, address, email and/or telephone number (as applicable) so that we can make an accurate record of your request and cease the applicable marketing communications.

Disclosure of your information

Your Information may be shared with companies within the Monaco Solicitors group of companies for the purposes set out in paragraph 4 above.

We may share certain Information with selected third parties including:
Advertisers that require data in order to serve you with relevant adverts
Analytics agencies that assist us to improve our Website.

We may also disclose your Information in response to request from a law enforcement authority or when we are legally required to do so, including at the request of governmental authorities conducting an investigation.



1.1 (“Website”) is operated by Monaco Solicitors (“we” “us” “our”).
1.2 This cookie policy (the “Cookie Policy”) is intended to explain to you what “cookies” are and how we use them so that you can make an informed decision as to whether you consent to us using “cookies” when you are using our Website.

What are cookies

2.1 “Cookies” and similar technologies are small text files, which are often encrypted, which usually contain a unique identifier and a site name. When you visit a website or use a mobile application, the website sends information to your browser which allows a cookie to be stored on your computer or mobile device. Once stored, the website can access various information collected by the cookie. Information gathered through cookies may include the date and time of your visits to a website, how you use a website or the time spent on a website.

2.2 For more details on cookies and similar technologies please see the BBC’s guide on cookies at For the purposes of this Cookie Policy we will refer to the files described in paragraph 2.1 as “cookies”.


3.1 By continuing to use our Website you are deemed to consent to our use of the cookies described in this Cookie Policy.  If you do not consent to us using cookies then please read the next section.

How to block cookies

4.1 You can block us from using cookies on the Website by activating the relevant settings in your browser. For more information on cookie management and blocking cookies for a wide variety of browsers, visit

4.2 However, in order to access all of the pages and features of this Website you will need to accept cookies. If you choose to reject or block cookies, certain features of this Website may not work as we intended and you may not be able to access all pages of the Website.

Types of cookie

5.1 Persistent cookies
Persistent cookies can be used for a number of purposes and allow a website to remember your preferences or actions even after you have closed your browser. These cookies are stored on your device (computer, mobile phone or tablet) and will remain there between browser sessions (unless you delete them).

5.2 Session cookies
Session cookies can also be used for a number of purposes and allow a website to remember your actions during a browser session. For example, they will allow a website to remember the items that you have added to your basket whilst you continue to shop. These cookies expire once you close your browser so are not stored long term.

5.3 This Website uses both persistent and session cookies. Details of the cookies used on this Website to which you can refuse consent are set out in the table in paragraph 6 below.

5.4 First party v Third party cookies
First party cookies are those cookies that are placed on your device by us. Third party cookies are cookies that are placed on your device by a third party when you visit our Website.

5.5 As a result of your visit to our Website, third parties may collect information such as your domain type, your IP address and your clickstream information. This information may be used for re-targeting campaigns and re-marketing campaigns by tailoring content to you based on your actions towards various adverts.

Advertising cookies

5.6 To try and bring you offers that are of interest to you, we have relationships with other companies that we allow to place ads on our Website.  As a result of your visit to the Website, ad server companies may collection information such as your domain type, IP address and clickstream information.  This information may also be used for re-targeting campaigns and re-marketing campaigns that take the specific users actions into account as ads are served to them.

5.7 Analytical/ performance cookies
These allow us to calculate the aggregate number of people visiting the Website and which parts of the Website are most popular. This helps us improve the way the Website works, for example by ensuring that users are finding what they are looking for easily.

5.8 Essential/strictly necessary cookies
These are required for the operation of the Website. They include, for example, cookies that enable you to use the shopping cart.

5.9 Functionality cookies
These are used to recognise you when you return to the Website. They enable us to remember your preferences.

5.10 Targeting cookies
These record your visit to the Website, the pages you have visited and the links you have followed. We will use this information to make the Website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Cookies We Use

6.1 The table below shows the cookies we use to which you can refuse consent, their purpose and where you can find more information about them:

Cookie Name – Cookie Type – Purpose
Google – Persistent – Cookies your browser to provide you with appropriate display ads.
Various Search Engine – Session – Tracks activity from users who access site via a paid search ad.
Hotjar – Session – Cookie from the tool which is currently used to run A/B tests.
Except for essential cookies, all cookies will expire after three months.
Last update: [August 2017]

Information security

We have appropriate security measures in place to protect against the loss, misuse or alteration of your Information that we have collected from you on our Website.  However, as transmission of Information via the internet is not completely secure we cannot guarantee the security of your Information.  Any transmission of your Information is at your own risk.

Correcting, updating or removing your information

The Act gives you the right to access the Information we hold about you. If you would like to exercise this right you must do so in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the Information we hold about you.

If you would like us to remove your Information from our records or correct inaccuracies in your Information or update any Information we hold about you, please email us at [email protected]

Please note that while we will endeavour to make the changes or updates as promptly as possible, communications may be sent using your original Information until the changes have been processed.