How to write a grievance letter

How to write a grievance letter to your employer is an important skill. It is not only important for getting things off your chest, but also for giving you the maximum chance of entering into a settlement agreement and receiving sufficient payment to tide you over until you find a new job.

Writing a good grievance letter can also form the basis for drafting your ET1 form (that’s your employment tribunal claim form) an employer will see this and it should give you more negotiating power in settlement discussions.

Full transcript:

Hi I'm Alex Monaco from Monaco
Solicitors and I'm going to continue my
series of videos about grievances, this
one's going to be about how to write a
good grievance letter and how to do well
in a grievance process now before you go
on and before I tell you about how to do
this just make sure you watch my other
video about whether to write a grievance
or not because very important I'll just
summarise it for you if you want to
leave your job with an exit package a
negotiated severance payment settlement
don't write Grievous letter right
without prejudice letter first okay
however if you're without prejudice that
it didn't work then it's time to write
so if you do want to write grievance
letter then first of all locate your
company's grievance procedure okay if
you've got one in the company then it
should be on the intranet or you might
have to ask someone in HR god forbid or
one of your colleagues if you can't find
one and if they don't have one then
there's such thing as the a casts
grievance procedure which is kind of
like the default guideline it's not
legally binding but it is it's a
guideline that judges and tribunals will
use therefore it's a kind of industry
standard and it sets out a few and a
must must do is one is that it has to be
in writing and one is there has to be an
invite to a meeting and then there has
to be a right of appeal and then a right
to an appeal meeting so you've got to
set out your grievance in writing it's
all about who said what when where okay
that's that's employment law for you
really used to set out the details do it
in chronological order number your
paragraphs is a great tip is with number
paragraphs later on when it comes to a
meeting you can refer to a paragraph
number you don't have to read out all of
the different allegations set out in the
so numbered paragraphs are great because
it means you can refer to your numbers
in the grievance meeting and that way
you don't have to read out the whole
question and it makes it much easier but
also to elicit a response from them so
you want them to respond using your
numbered paragraphs as well you don't
number your paragraphs they're kind of
going to probably pick and choose the
bullet points to reply to in
he nearly forget to reply to half of
them or the most difficult ones with
numbers you can call them out
specifically didn't answer number nine
so number paragraphs perfect now it
sounds silly but use the spell checker
use the grammar checker I dearly use the
grievance template it's got a look
professional you know go for different
paragraphs with line spacing go for
something like Arial or Times New Roman
12-point you know one point five space
between lines is important presentations
important use the word formal grievance
in the heading the subject of the letter
lots of data and address it okay and
don't mention compensation or tribunals
because that's not food grievance letter
that's row without prejudice letter
which we should by the way definitely do
if you haven't done already watch my
other video on those so having submitted
your grievance letter you know you're
going to be invited to a grievance
meeting ideally take a colleague with
your trade union member if you have one
but certainly either way take notes
really religiously write down everything
they say so religiously take notes
because inevitably you'll find that the
minutes that HR or the employer produced
are going to be different from the
minutes that Europe you remember that
should have been produced so if you've
got your own notes you've got a good
backup there and really try and write
down everything yeah I don't know about
you but my speed writings is terribly
terribly difficult to read it's terrible
I can't read it myself so I kind of use
capital letters for that the city is in
capitals and then having done that and
you know having gone through your
meeting refer to a number of points to
call the notes then you get an appeal as
well now you can appeal against all
sorts of things not just their findings
about your grievance itself so the
numbered points you can opinion about
who chaired the meeting you could for
example say that it was done in a biased
way or an unfair way or you weren't
given a chance to have witnesses or so
on so don't just focus on what they say
in terms of your appeal
yeah that could be the great basis for
your appeal but think laterally for your
appeal so then hopefully by the
conclusion of this long drawn-out
process you have another appeal meeting
or the same things apply and at some
point if you do want to leave your job
you can suggest the negotiated exit
to payment or they might suggest one too
or you might get invited to discuss that
through halfway through the process so
always be open to this possibility of
leaving your job and negotiating
yourself an exit package you know if
you've been badly treated you don't
necessarily need to stick it out there's
probably other jobs out there better
suited to you at the same time you
probably don't need to just resign and
walk away with nothing because it might
take you a couple of months to find the
new job so you know do do think that you
are entitled to negotiate an exit
package you should be able to you know
have that tide you over till you get a
new job
so hopefully that grievance will
precipitate that if that's what you want
or if you are looking to stay and
hopefully the agreements will achieve
the objective that you wish to achieve
thanks very much for watching this video
if you have got any questions leave
comments underneath and that certainly
give us a thumbs up or subscribe to the
YouTube channel and see you on the next
video thanks a lot thank you for
watching how to write grievance the next
video you might want to watch is an
interesting case study about without
prejudice negotiation and in there we're
looking at the difference between
without prejudice and open
correspondence a little bit technical
but now you've watched his last video
you're probably ready for that.